·   Time Management

·   Critical Thinking

·   Judgment and Decision Making

·   Active Learning

·   Complex Problem Solving

·   Quality Control Analysis

·   Speaking

·   Active Listening

·  | Murray, UT

Account / Project Manager Direct Mail May 2010 - Current

 

·   Oversee multiple projects across all phases of development.

·   Organize and facilitate planning sessions for new projects and take care of re-planning for on-going projects as and when required.

·   Collaborate with project teams to ensure schedules are accurate and ensure that all the changes and their impacts are accurately reflected in schedules.

·   Make vital decisions and drive decision- making across projects.

·   Serve as client representative to other departments, collaboration with IT, Product Management, Sales, Warehousing and third party Mailing Companies.

·   Onboarding new potential clients.

·   Coordinate with customers to gather requirements and manage expectations.

·   Attend press checks ensuring completion of projects within specified time frame and QA.

·   Oversee production milestones to include art files, data files, data QA testing, printer schedules and mailing schedules.

·   Resolve high-level customer service issues and improve future customer service processes

·   Act as liaison between manufacturing, the sales team and external customers, effectively communicating and maintaining milestones throughout project lifecycles.

·   Organized, prioritized and input time critical projects.

 

 

·  | Murray, UT

Customer/Client Service Rep October 2008 – May 2010

 

·   Handled day to day customer contact via phones, faxes, and emails.

·   Resolved all customer issues with regards to billing, shipping, or product.

·   Wrote and proofed orders with utmost detail reflecting pricing and discounts.

·   Worked as liaison between the customer, the sales team, and the production plant.

·   Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

·   Built a personal connection with each customer to maintain their loyalty with the company.

·   Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.

·   Cross-trained and provided back up for other customer service representatives and other departments.

·   Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization.

·   Completed daily tasks while facilitating additional responsibilities.

·   Stayed organized to complete tasks in a timely manner.

·    | Sandy, UT

Office Receptionist/Data Entry July 2005 – October 2008

·   Use computers for various applications, such as database management or word processing.

·   Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

·   Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as chiropractic health claims, correspondence with insurance or other material.

·   Operate office equipment, such as fax machines, copiers, or phone systems.

·   Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

·   Maintain scheduling and event calendars.

·   Locate and attach appropriate files to incoming correspondence requiring replies.

·   Coordinate conferences, meetings, or special events, such as luncheons or education seminars

·   Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Murray High School 1996-2000

General studies